This Shipping Policy (“Policy”) outlines the terms and conditions governing the shipping of Wall of Impact wall frames to both domestic and international destinations. By placing an order for our wall frames, you agree to be bound by the terms of this Policy.
1. Shipping Destinations
We offer shipping services for our wall frames to both domestic and international destinations, subject to applicable shipping restrictions and regulations.
2. Shipping Methods
We utilize reputable shipping carriers to ensure the safe and timely delivery of our wall frames. The available shipping methods may vary depending on the destination and the size of the order. Standard shipping and expedited shipping options may be available, with estimated delivery times provided at the time of checkout.
3. Shipping Costs
Shipping costs are calculated based on factors such as the destination, package weight, and shipping method selected. The applicable shipping costs will be displayed during the checkout process. Please note that additional taxes, customs duties, or import fees may apply to international orders, and these costs are the responsibility of the buyer.
4. Order Processing Time
Orders for our wall frames are typically processed and shipped within 5-7 business days from the date of purchase. However, please allow for additional processing time during peak seasons or promotional periods. You will receive a confirmation email with tracking information once your order has been shipped.
5. Estimated Delivery Time
The estimated delivery time for your order depends on the shipping method selected and the destination. While we make every effort to ensure timely delivery, please note that actual delivery times may vary due to factors beyond our control, such as customs clearance procedures or unforeseen delays in transit.
- Domestic Shipping: Estimated delivery within 7-10 business days from the date of shipment.
- International Shipping: Estimated delivery within 15- 30 business days to 4-6 weeks, depending on the destination and shipping method selected.
6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online through the carrier’s website.
7. Shipping Restrictions
Please note that certain items, such as oversized or fragile wall frames, may be subject to additional shipping restrictions or surcharges. We reserve the right to cancel orders for items that cannot be shipped to certain destinations or that require special handling.
8. Damaged or Lost Shipments
In the event that your order arrives damaged or is lost in transit, please contact us immediately to report the issue. We will work with the shipping carrier to investigate the matter and provide a resolution, which may include issuing a replacement or refund for the affected items.
9. Contact Us
If you have any questions or concerns about our Shipping Policy or the shipping of your order, please contact us at info@wallofimpact.com. We are committed to providing excellent customer service and ensuring a positive shopping experience for our customers.
Wall of Impact Refund and Return Policy
This Refund and Return Policy (“Policy”) outlines the terms and conditions governing refunds and returns for both counselling services and physical frames provided by Wall of Impact. By engaging our services or making a purchase, you agree to be bound by the terms of this Policy.
1. Counselling Services
Refunds: if you don’t wish to continue further after the counselling session you can inform us within 24hours of the counselling session after 24hours we start working on your personalized frame so refund would be limited. Refunds will be issued at our discretion and may be subject to a processing fee.
Returns: As counselling services are non-tangible and provided on a one-time basis, returns are not applicable. However, if you encounter any issues or concerns with your counselling session, please contact us, and we will work with you to address them to the best of our ability.
2. Physical Frames
Refunds: one you approve to start making the physical frames there will be no refund as we already finished digital designing process. If you don’t want physical frames we can deduct digital design cost and return the money which is for physical goods Refunds will be issued for the purchase price of the item, excluding any shipping charges, and may be subject to a restocking fee.
Returns: After receiving wall frames there will be no return only if it is physically damaged. To initiate a return, please contact us to obtain a return authorization and shipping instructions. You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. Once we receive the returned item and verify its condition, we will process your refund within [15] business days.
3. Exceptions
Custom or Personalized Items: Custom or personalized items, including customized counselling sessions, are non-refundable and cannot be returned unless they are defective or damaged upon receipt.
Digital Products: Digital products, such as downloadable resources or digital content, are non-refundable once they have been accessed or downloaded.
4. Contact Us
If you have any questions or concerns about our Refund and Return Policy or need assistance with a refund or return request, please contact us at info@wallofimpact.com. We are committed to providing excellent customer service and ensuring a positive experience for all our clients.